Terms of Service & Booking Conditions

Last updated: 26 July 2026. Applicable to all domestic and commercial engineering appointments booked through Gas Safety Manchester.

1. Introduction & Binding Contract

These Terms of Service ("Agreement") govern the booking, provision, and execution of domestic and commercial gas engineering services, safety inspections, boiler maintenance, and electrical compliance testing provided by Gas Safety Manchester (Gas Safe Register Registration Number: 921071, trading from 428 Claremont Rd, Manchester, M14 7PB).

By scheduling a service via our website, telephone, email, or messaging channels, you ("the Client", "Landlord", or "Customer") accept and agree to be bound by these terms.

2. Scope of Services

We provide certified heating, gas, and compliance services across Greater Manchester, including:

• Domestic Gas Safety Inspections (CP12): Mandatory annual checks for rental properties under the Gas Safety (Installation and Use) Regulations 1998.
• Commercial Gas Safety Certifications (CP42 & CP44): Commercial catering equipment, gas interlock systems, plant rooms, and industrial boiler testing.
• Boiler Servicing, Maintenance & Diagnostics: Comprehensive manufacturer-approved servicing, combustion analysis, and fault rectifications.
• Appliance Installations & Commissioning: Gas boiler, hob, cooker, and pipework installations compliant with UK Building Regulations Part J.
• Electrical Inspections (EICR): 5-year fixed electrical installation inspections compliant with BS 7671.
• Energy Performance Certificates (EPC): Domestic and commercial energy assessments.

3. Property Access Expectations & Customer Obligations

To ensure a safe and thorough inspection, the Client agrees to the following access requirements:

• Adult Representation: A responsible adult aged 18 or older must be present at the property throughout the entire engineering visit to grant access and sign inspection paperwork.
• Unobstructed Access: Clear, safe, and unobstructed physical access must be provided to all gas meters, appliances, boilers, heating controls, flues (including loft access where flues pass through lofts), and electrical distribution boards.
• Active Utilities: The property must have an active and funded supply of mains gas, electricity, and mains water. Gas meters must be in credit. Engineers cannot perform combustion or tightness testing without active gas and power.
• Safe Working Environment: The work area must be free from biological hazards, unsecured animals/pets, and dangerous building defects. Engineers reserve the statutory right to refuse or halt work if their personal safety is compromised.

4. Cancellations, Rescheduling & Aborted Visit Charges

We allocate dedicated certified engineers for every appointment slot. If your circumstances change, please notify us promptly:

• Cancellation Window: You may cancel or reschedule your booking free of charge provided at least 24 hours notice is given prior to the scheduled arrival window.
• Late Cancellation: Cancellations made with less than 24 hours notice may incur a late administration charge of £25.
• Aborted Visit / No Access Fee: If an engineer attends the agreed location within the confirmed time window and cannot gain entry within 20 minutes, or if access is refused, or if required utilities (gas/power) are unavailable to conduct the inspection, an aborted visit fee of £35 will be charged to cover travel and technician time.

5. Pricing, Invoicing & Payment Terms

• Domestic Bookings: Payment is strictly due upon completion of the inspection or repair on the day of service. We accept debit/credit cards (via secure mobile terminal), direct bank transfer (BACS), and cash. Digital certificates (CP12/EICR) will be dispatched by email immediately upon payment clearance.
• Commercial Clients & Letting Agencies: Invoicing terms of strictly 14 days from date of digital invoice apply to approved corporate accounts and managing agents. Late payments are subject to interest under the Late Payment of Commercial Debts (Interest) Act 1998.
• Quotation Validity: Written quotations for boiler replacements or extensive remedial works remain valid for 30 calendar days from the date of issue.

6. Workmanship Warranty on Labor & Parts

• 12-Month Labor Warranty: We provide a comprehensive 12-month workmanship guarantee on all completed repair works, pipework modifications, and new appliance installations executed by Gas Safety Manchester. If a fault arises from our direct labor within 12 months, we will rectify it free of charge.
• Parts & Materials: Replacement parts installed by our team are covered by the respective manufacturer's warranty (typically 12 to 24 months). New boilers installed by us include manufacturer warranties of up to 10–12 years, conditional on annual servicing.
• Nature of Safety Certificates: A CP12, CP42, CP44, or EICR certificate verifies the condition and compliance of installations at the exact time and date of inspection. A certificate is not an insurance policy or breakdown warranty covering subsequent wear, tear, or future component failure.

7. Gas Safety Regulations & Unsafe Situations Procedure (GIUSP)

All our engineers operate under strict statutory obligations set by the Gas Safety (Installation and Use) Regulations 1998 and the industry-standard Gas Industry Unsafe Situations Procedure (GIUSP):

• If an engineer detects an appliance or installation that is deemed Immediately Dangerous (ID) or At Risk (AR), the engineer is legally mandated to isolate or disconnect the appliance and attach an official warning label to protect life and property.
• If the property owner or tenant refuses permission for an Immediately Dangerous appliance to be disconnected, our engineer is legally required under UK law to report the situation immediately to the National Gas Emergency Service (0800 111999) and the Health and Safety Executive (HSE).

8. Public Liability & Limitation of Liability

Gas Safety Manchester maintains comprehensive £5,000,000 Public Liability Insurance covering all operations.

To the maximum extent permitted by UK law, Gas Safety Manchester will not be held liable for:

• Pre-existing structural faults, corroded pipework, or brittle valves that fail during standard pressure testing or necessary operation.
• Disruption, loss of income, or consequential loss arising from emergency shutoffs necessitated by safety regulations.
• Delays caused by severe weather, road traffic gridlock, or parts supply chain delays beyond our reasonable control.

9. Complaints & Dispute Resolution

We take pride in our workmanship and customer service. If you are dissatisfied with any aspect of our service, please contact our customer management team in writing within 14 days of the job completion at info@gassafetymanchester.co.uk. We investigate and respond to all complaints within 5 working days.

10. Governing Law

These Terms of Service and any dispute or claim arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales, and both parties agree to the exclusive jurisdiction of the English courts.

11. Contact Information